When providing feedback to a small group there are 10 guidelines one should adhere to in order to provide the best verbal or written feedback.
First be sure to avoid generalizing. Try to avoid wordiness such as good job, or terms like well done. By being as specific as possible you can provide more concise feedback.
Second focus on behaviors that can be changed. Try to isolate behaviors like procrastination and avoid nitpicking behaviors that cannot be changed.
Third do not debate or argue with the group. An observation is meant to be useful to the group. Being an effective observer carries the expectation of separation and not using the small group experience as a forum for your own ideas or suggestions.
Fourth try not to micromanage the group process. It is not necessary to capture every detail of the group process rather focus on a few things and develop them well.
Fifth remember your role as an observer. Be aware of how your comments can enhance the group, and avoid statements involving like or dislike.
Sixth honor the positive aspects of the observation. Start your feedback with the positive and spend time finding the things that the group did "right".
Seventh end the observational feedback with specific suggestions for improvement in the group.
Eighth make sure you are clearly delivering your ideas verbally or written to the group.
Ninth is essential to the emotional well being of the group members. Compliment the individuals in public, and criticize in private. This is a common rule of thumb within professional settings, and should be transferred over into small group settings as well.
Last but not least the tenth guideline for providing feedback is to remember that the feedback process is intended to develop the skills within the group and improve their cohesion.
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